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button:disabled{opacity:.6;cursor:not-allowed}.upload-error{background-color:#fadbd8;color:#c0392b;padding:10px;border-radius:4px;border-left:4px solid #e74c3c;margin-top:10px}.attachments-list{margin-top:16px}.attachments-list h4{margin-top:0;color:#2c3e50}.attachment-item{display:flex;justify-content:space-between;align-items:center;padding:10px;background-color:#f8f9fa;border-radius:4px;margin-bottom:8px}.attachment-item a{color:#3498db;text-decoration:none;font-weight:500}.attachment-item a:hover{text-decoration:underline}.attachment-size{color:#95a5a6;font-size:12px}.ticket-actions{display:flex;gap:10px;align-items:center}.actions-group{display:flex;gap:10px}.btn-resolve,.btn-close,.btn-assign{padding:8px 16px;border:none;border-radius:4px;cursor:pointer;font-weight:600;transition:all .3s}.btn-resolve{background-color:#27ae60;color:#fff}.btn-resolve:hover:not(:disabled){background-color:#229954}.btn-close{background-color:#e74c3c;color:#fff}.btn-close:hover:not(:disabled){background-color:#c0392b}.btn-assign{background-color:#9b59b6;color:#fff}.btn-assign:hover:not(:disabled){background-color:#8e44ad}button:disabled{opacity:.6;cursor:not-allowed}.assign-modal{display:flex;gap:8px}.assign-modal select{padding:6px 10px;border:1px solid #bdc3c7;border-radius:4px;font-size:13px}.assign-modal button{padding:6px 12px;border:none;border-radius:4px;cursor:pointer;font-weight:600;font-size:13px;transition:all .3s}.assign-modal button:first-of-type{background-color:#3498db;color:#fff}.assign-modal button:first-of-type:hover:not(:disabled){background-color:#2980b9}.assign-modal button:last-of-type{background-color:#95a5a6;color:#fff}.assign-modal button:last-of-type:hover:not(:disabled){background-color:#7f8c8d}.ticket-badges{display:flex;gap:8px;flex-wrap:wrap}.ticket-badges span{padding:6px 12px;border-radius:4px;color:#fff;font-size:12px;font-weight:600}.modal-close{background:none;border:none;font-size:28px;cursor:pointer;color:#7f8c8d;padding:0;width:30px;height:30px;display:flex;align-items:center;justify-content:center}.detail-item label{font-weight:600;color:#7f8c8d;font-size:12px;display:block;margin-bottom:4px}.detail-item p{margin:0;color:#2c3e50}.modal-footer{padding:16px 20px;border-top:1px solid #ecf0f1;background-color:#f8f9fa;display:flex;gap:10px;justify-content:space-between}.auth-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#667eea,#764ba2);padding:1rem}.auth-card{background:#fff;border-radius:12px;box-shadow:0 10px 40px #0000001a;padding:2.5rem;width:100%;max-width:440px;animation:slideUp .4s ease-out}@keyframes slideUp{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.auth-title{font-size:1.875rem;font-weight:700;color:#1a202c;margin-bottom:.5rem;text-align:center}.auth-subtitle{font-size:.95rem;color:#718096;margin-bottom:2rem;text-align:center;line-height:1.5}.auth-form{display:flex;flex-direction:column;gap:1.5rem}.form-group{display:flex;flex-direction:column;gap:.5rem}.form-label{font-size:.875rem;font-weight:600;color:#2d3748;margin-bottom:.25rem}.form-input{width:100%;padding:.75rem 1rem;border:2px solid #e2e8f0;border-radius:8px;font-size:.95rem;transition:all .2s ease;outline:none;background-color:#f7fafc}.form-input:focus{border-color:#667eea;background-color:#fff;box-shadow:0 0 0 3px #667eea1a}.form-input::placeholder{color:#a0aec0}.form-input[type=password]:valid{border-color:#48bb78}.auth-button{width:100%;padding:.875rem 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h2{font-size:1.5rem;font-weight:700;color:#1e293b;margin:0 0 .5rem}.profile-role{font-size:1rem;color:#3b82f6;font-weight:600;margin-bottom:.25rem}.profile-company{color:#64748b;font-size:.9rem;display:flex;align-items:center;gap:.5rem;margin-bottom:1rem}.profile-actions{display:flex;gap:1rem}.btn-edit,.btn-password{display:inline-flex;align-items:center;gap:.5rem;padding:.5rem 1rem;background:#f0f7ff;color:#3b82f6;border:1px solid #bfdbfe;border-radius:8px;font-size:.875rem;font-weight:500;cursor:pointer;transition:all .2s ease}.btn-edit:hover,.btn-password:hover{background:#dbeafe;border-color:#3b82f6}.profile-section{background:#fff;border-radius:16px;padding:1.5rem;margin-bottom:1.5rem;box-shadow:0 4px 6px -1px #0000000d,0 0 0 1px #3b82f60d}.section-header{display:flex;align-items:center;gap:.5rem;font-size:1.125rem;font-weight:700;color:#1e293b;margin-bottom:1rem;padding-bottom:.5rem;border-bottom:2px solid 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#e2e8f0;border-radius:8px;font-weight:600;cursor:pointer}.btn-cancel:hover{background:#f8fafc;border-color:#cbd5e1}.btn-save{padding:.625rem 1.5rem;background:linear-gradient(135deg,#3b82f6,#2563eb);color:#fff;border:none;border-radius:8px;font-weight:600;cursor:pointer;box-shadow:0 4px 12px #3b82f64d}.btn-save:hover{transform:translateY(-1px);box-shadow:0 6px 16px #3b82f666}.skeleton,.skeleton-title,.skeleton-subtitle,.skeleton-icon,.skeleton-line{background:#f1f5f9;border-radius:8px;position:relative;overflow:hidden}.skeleton:after{content:"";position:absolute;top:0;left:-150%;height:100%;width:50%;background:linear-gradient(90deg,transparent,rgba(255,255,255,.4),transparent);animation:loading 1.5s infinite}@keyframes loading{0%{left:-150%}to{left:100%}}.skeleton-title{height:2rem;width:60%;margin-bottom:.5rem}.skeleton-subtitle{height:1rem;width:40%}.skeleton-icon{width:48px;height:48px;border-radius:12px}.skeleton-line{height:1rem;margin-bottom:.5rem}.skeleton-line.short{width:60%}.error-state{text-align:center;padding:3rem 1.5rem;color:#dc2626}.error-state h3{font-size:1.5rem;font-weight:700;margin:1rem 0 .5rem}.retry-button{display:inline-flex;align-items:center;gap:.5rem;padding:.75rem 1.5rem;background:#dc2626;color:#fff;border:none;border-radius:12px;font-weight:600;cursor:pointer}.retry-button:hover{background:#b91c1c}@media(max-width:768px){.profile-card{flex-direction:column;text-align:center}.modal-grid{grid-template-columns:1fr}.modal-actions{flex-direction:column}.btn-cancel,.btn-save{width:100%}}.ticket-form-container{background:#fff;border-radius:8px;padding:20px;margin-bottom:20px;box-shadow:0 2px 8px #0000001a}.ticket-form-container 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select:hover{border-color:#3498db}.filter-group select:focus{outline:none;border-color:#3498db;box-shadow:0 0 0 2px #3498db1a}.filter-clear{padding:8px 16px;background-color:#95a5a6;color:#fff;border:none;border-radius:4px;cursor:pointer;font-weight:600;transition:all .3s}.filter-clear:hover{background-color:#7f8c8d}.filter-clear:active{transform:scale(.98)}.lead-form-container{background:#fff;border-radius:8px;padding:20px;margin-bottom:20px;box-shadow:0 2px 8px #0000001a}.lead-form-container h3{margin-top:0;margin-bottom:16px;color:#2c3e50;font-size:18px}.lead-form{display:flex;flex-direction:column;gap:16px}.form-group{display:flex;flex-direction:column}.form-group label{font-weight:600;margin-bottom:6px;color:#2c3e50;font-size:14px}.form-group input,.form-group textarea,.form-group select{padding:10px;border:1px solid #bdc3c7;border-radius:4px;font-size:14px;font-family:inherit;transition:border-color .3s;background-color:#fff}.form-group input:focus,.form-group 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